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Frequently asked questions

Registration & Verification

How can I sign up in Anelove?

To sign up for Anelove, visit our website and click on the registration button. You will need to provide some basic personal information to start the verification process. Registration is exclusive and subject to a thorough verification of your identity and information by our founders for men and by our teams for women.

Can anyone signup in Anelove?

No, Anelove is an exclusive platform. Each application is carefully reviewed to ensure that members meet our specific criteria for quality and authenticity. We are looking for individuals who align with the ethos of our community.

What documents do I need to provide?

For verification, you are generally required to provide an official photo ID (passport, driver’s license), proof of income (pay stubs, bank statements), and other documents that may be requested to validate your profile. These verifications will be requested once your pre-registration is confirmed.

Is my verification renewed periodically?

Yes, to maintain the security and integrity of our platform, we may require periodic renewal of verifications. This ensures that members’ information remains current and authentic.

How long does the verification process take?

The time required to complete the verification process can vary depending on the complexity of the required checks. Generally, it can take from a few days to a few weeks to ensure a thorough and comprehensive review.

How is my identity verified?

Your identity is verified through a strict process managed directly by our founders for men and by our teams for women. This process may include document verification, background checks, and confirmation of your financial information to ensure the security and authenticity of our community.

What happens if my signup fails?

If your verification fails, you will be informed of the specific reasons for the rejection. You will have the opportunity to provide additional information or correct errors in your submitted documents and request a reevaluation of your application.

What do I need to provide to sign up?

During registration, you must provide your full name, proof of income (for men), photos (for women), and other relevant information that will help us validate your profile according to our security standards.

Is it possible to refuse to provide information?

Given the exclusive and secure nature of our platform, it is essential that all members provide the required information for verification. Refusing to provide certain essential information may result in the inability to complete your registration.

Why is my verification managed by the founders?

For men, the exclusive management of verification by the founders ensures maximum discretion and security. This limits access to sensitive information and ensures that only a few trusted individuals, committed to the vision of our platform, handle your data.

Security & Privacy

How can I change my password?

To change your password, go to your account settings on the Anelove platform, select ‘Change Password,’ and follow the instructions. It is recommended to choose a strong and unique password to ensure the security of your account.

What happens if I lose my login?

If you lose your login credentials, you can reset them via the login page by following the instructions to recover or change your password. If you encounter difficulties, our customer service is available to assist you.

What privacy options can I adjust?

On Anelove, you can adjust various privacy options, such as who can view your profile, your photos, and how you can be contacted. These settings are accessible in the ‘Privacy’ section of your account settings.

How does Anelove ensure data privacy?

Anelove takes several rigorous measures to ensure the privacy and protection of its users’ data:

  1. Limited Data Management: Only the founders of the platform have access to users’ personal data during the verification process. This ensures that very few people have access to sensitive information, reducing the risk of data leaks or abuse.
  2. Deletion of Identifiable Data: After user registration is validated, identifying data such as first and last names are deleted from our active systems and replaced with a unique identification number. This helps maintain user anonymity while allowing functional use of the platform.
  3. Confidentiality Agreements: Every member, including internal teams, is required to sign a confidentiality agreement obligating them not to disclose, use, or allow access to personal information without explicit authorization.
  4. Computer Security: We use advanced security technologies to protect data stored on our servers. This includes data encryption, the use of firewalls, and intrusion detection systems to prevent unauthorized access.
  5. Ongoing Training: The founders and personnel involved in data management receive regular training on best practices for security and privacy to ensure they are up to date with the latest data protection methods.
  6. Regular Audits: Anelove conducts regular audits to ensure that privacy policies are strictly followed and all security measures are in place and effective.
  7. Incident Response: In the event of a data breach, Anelove has rapid response procedures in place to minimize impacts and prevent future occurrences.

These combined measures form a robust framework to ensure data privacy on Anelove, allowing users to feel safe and protected while using the platform.

What measures are taken to protect my identity on the platform?

Your identity is protected by a strict confidentiality protocol. After your registration is validated, your name and other personal information are replaced with a unique number. Additionally, each member must sign a confidentiality agreement to enhance the security of your data.

Who has access to my data?

On Anelove, only the founders have access to your personal information during the verification process. Once your registration is validated, your sensitive data is replaced with a unique identification number to ensure your anonymity on the platform.

Does Anelove use cookies and why ?

Yes, Anelove uses cookies to improve the user experience, facilitate navigation on our site, and analyze the use of our platform. Cookies also help us personalize our services according to your preferences.

How can I report suspicious activity ?

If you encounter suspicious or inappropriate behavior, you can report it directly through your user interface on Anelove or contact your guardian angel, who will take the necessary steps to investigate and resolve the issue.

Can I request the deletion of my account?

Yes, you can request the deletion of your account at any time. To do so, contact our customer service or use the account deletion option available in your profile settings. All your data will be erased in accordance with our privacy policy.

What should I do if I think my information has been compromised?

If you suspect that your information has been compromised, contact our customer service immediately. We will take the necessary steps to secure your account and investigate the situation.

Platform Features

What is "Click & Date"?

“Click & Date” is a feature on Anelove that allows members to browse and respond to detailed date requests. This feature simplifies the matchmaking process by enabling members to choose dates that match their interests and availability, without going through long messaging periods.

How do I receive notifications?

You can configure your notification preferences in your account settings on Anelove. You can choose to receive notifications by email, SMS, or WhatsApp, according to your preference.

Can I choose my "guardian angel"?

“Guardian angels” are assigned automatically to ensure efficient and fair management. However, your preferences and feedback are taken into account to continuously improve this service.

What is a "guardian angel" and what is their role?

A “guardian angel” is a personal guide assigned to each member on Anelove. Their role is to ensure your safety, help create your profile, assist you in using the platform’s services, coordinate your dates, and ensure your safety at every step of your experience.

How the "Click & Date" system work for women?

For women on Anelove, “Click & Date” offers a secure way to receive date invitations by accessing the full profiles of men. Women receive essential information about the dates and can accept the invitation, request modifications, or decline it based on their preferences.

How are dates scheduled?

Dates are planned using the “Click & Date” feature where men propose dates that women can review and accept. Once a woman accepts a date, the details are finalized based on the availability and preferences of each party.

How can I decline a date request?

If you wish to decline a date request, you can simply select the “Decline” option available on the date request and, if you wish, provide a short and polite reason for your decision. Anelove encourages respectful and considerate communication between its members.

How can I communicate with a "guardian angel"?

You can communicate with your “guardian angel” via the Anelove platform, by phone, email, or WhatsApp. Your “guardian angel” is available to answer all your questions and assist you throughout your experience on Anelove.

Can I view men's profiles before accepting a date?

Yes, women have full access to men’s profiles before accepting a date.

Are there any restrictions on the dates I can accept?

You are free to choose dates that match your interests. However, Anelove encourages meetings in public and safe places to ensure the safety of all members.

Dating Experience

How can I prepare for a date?

To prepare for a date, consider choosing your outfit based on the type of date planned. Communicate with your “guardian angel” to get personalized advice or additional information about your meeting. Also, make sure your phone is fully charged and that you have all the necessary details of the date at hand.

Can I have a chaperone present on our first date?

For reasons of safety and discretion, Anelove does not encourage the presence of companions on the first dates. However, we understand safety concerns, so if you feel the need to have a companion, please discuss this with your “guardian angel” to explore options that respect the platform’s policies.

What happens after accepting a date request?

Once you accept a date request on Anelove, you will receive a confirmation detailing the time, location, and any other relevant information about the date. Your “guardian angel” will remain available to help you prepare for the meeting, answer your questions, and coordinate any necessary arrangements, such as transportation and reservations.

Can I change the details of a date after accepting it?

Yes, you can request changes to an accepted date. Contact your “guardian angel” to discuss the desired changes. We will do our best to accommodate your needs while coordinating with the other party.

How can I report inappropriate behavior during a date?

Any inappropriate behavior should be reported to your “guardian angel” or directly through the reporting options available on the platform. Anelove takes these reports very seriously and will act quickly to address the situation in accordance with our safety policies.

What are the options for date locations?

Date location options can vary, but Anelove encourages meetings in public and secure places like restaurants, cafes, or cultural spaces. You can discuss and choose the location that suits you best with the help of your “guardian angel.”

What should I do if I feel uneasy during a date?

If you feel uncomfortable at any time during the date, do not hesitate to inform your “guardian angel” immediately. You can also politely excuse yourself and leave the date at any time if you feel unsafe. Your safety is our top priority.

How is safety & discretion ensured during dates?

Safety and discretion are ensured through rigorous member verification, careful coordination of dates by “guardian angels,” and recommendations for safe and public meeting places. Additionally, all exchanges on the platform are encrypted and monitored to ensure confidentiality.

How does Anelove ensure a quality experience?

Anelove ensures a quality experience by rigorously verifying all members, offering a “guardian angel” service to accompany and assist members at every step, and providing exclusive services to enrich meetings. We also actively monitor user feedback to continually improve our services.

What should I do if the member does not match their profile?

If you find that the member does not match the information provided on their profile, inform your “guardian angel” immediately. Anelove will take the necessary steps to investigate and act in accordance with our verification and safety policies.

Services & Partnerships

Are the partnerships available in all countries?

The availability of partnerships may vary by region and country, depending on local agreements and logistics. Please check on the platform or with your “guardian angel” if a particular service is available in your country.

How do luxury handbag rental services work?

The luxury handbag rental service, in partnership with welPop, allows you to choose from an exclusive range of handbags for each date. You select the desired bag through our platform, and it is delivered to you before your date. After use, you simply return it using the means provided by welPop.

How can I share feedback on the services I’ve used?

Your feedback is valuable to us. You can provide your feedback directly through your account by filling out satisfaction surveys after using a service or by contacting your “guardian angel.”

Can I choose the accessories to accompany my appointments?

Absolutely. You have the freedom to choose from a variety of accessories available in our partner catalog to complete your outfit for each date, ensuring every detail is to your liking.

What are the benefits of exclusive partnerships like the one with welPop?

Exclusive partnerships, such as the one with welPop, provide our members with unique benefits that enhance their dating experience. For example, with welPop, you gain free access to a prestigious selection of luxury handbags, perfect for complementing your outfit on dates, allowing you to immerse yourself in a world of luxury and elegance.

How can I be informed about new partnerships?

Information about new partnerships is communicated to members via email notifications, platform updates, and through your “guardian angel.” Ensure your communication preferences are up-to-date to receive these announcements.

Are there any limits to the use of partner services?

Some limitations may apply to the use of partner services, such as the number of uses per month or specific restrictions on certain luxury items. These limitations are described in the terms and conditions of the services on Anelove.

How can I benefit from the partnerships offerings?

Partnership benefits are accessible directly through your Anelove account. You can find options to book and use these benefits in the partner benefits section of your profile, or your “guardian angel” will guide you to take advantage of these exclusive offers.

What are the criteria for benefiting from the exclusive services?

The criteria to benefit from exclusive services include being registered on our platform and having attended at least one date.

Are there any additional costs for exclusive services like private car?

Services such as luxury handbag rental for your dates are included in your subscription without additional costs. However, depending on your usage frequency, some services may have an extra cost. These details will be clearly indicated in the service descriptions on our platform.

Events & Social Network

How can I register for an event?

Members can register for events through their user interface on the Anelove website. Notifications and invitations are also sent via email, where you can directly confirm your attendance.

Is there a dress code for the events?

Yes, a dress code is often in place for our events to maintain a standard of elegance and formality. Specific dress code details are communicated in the invitation to each event.

Can I invite non-members to these events?

Anelove events are exclusive to members to ensure confidentiality and the quality of interactions. However, for special occasions, members may be allowed to bring a guest after verification and prior approval.

How can I meet other members at the events?

Anelove events are designed to facilitate member interactions. Upon arrival, our “guardian angels” will introduce you to other members and help you integrate. Additionally, interactive activities and social spaces are provided to encourage exchanges.

How can I share feedback on an event I attended?

Your feedback is very important to us. After each event, we send a satisfaction survey via email. You can also send your comments directly through your user account or by contacting our customer service.

How often are private events held?

Private events are organized on a monthly basis, regularly providing members with new opportunities to meet and network in an elegant and secure environment.

Are events included in my subscription?

Access to events is only included in Anelove’s Premium subscriptions. We believe these meeting moments are essential to the enriching experience we aim to offer our members.

What types of events does Anelove organize?

Anelove organizes exclusive private soirées held in unique and sophisticated venues. These events offer an intimate and luxurious setting, fostering authentic and targeted connections among our members.

How does Anelove ensure privacy at the events?

Confidentiality is ensured through the selection of private and discreet venues, strict guest list management, and constant monitoring during the event. Participant details are never disclosed to third parties.

What are the benefits of participating in events?

Attending Anelove events allows you to form meaningful relationships, access an exclusive network of successful individuals, and enjoy luxurious and memorable experiences in exceptional venues.

Pricing & Subscriptions

How can I cancel my subscription?

You can cancel your subscription at any time through the “Account Settings” on your profile. Follow the instructions for a hassle-free cancellation, or contact our customer service for assistance.

Can I get a refund if I am not satisfied?

At Anelove, your subscription only starts once your first date is confirmed. After the first date, unfortunately, refunds are not available.

What name will appear on my statement?

For confidentiality reasons, we change the name of the entity making the charge every week.

How can I update my payment information?

To update your payment information, go to the “Payment Settings” section in your profile. You can securely add, modify, or delete your payment methods.

How do the rates compare to other similar platforms?

Anelove strives to offer competitive pricing while ensuring high-quality service. Our prices are generally comparable to or higher than those of other sugar dating platforms, reflecting our commitment to exclusivity and member security.

Are there any additional fees?

Subscriptions cover most services on Anelove, but some exclusive services like sending a taxi or flowers may incur additional fees. These extra charges will always be clearly indicated before you commit.

How can I pay for my subscription?

You can pay for your subscription by credit card, PayPal, or other digital payment methods available on our platform. Detailed payment instructions are available in the “Payment Settings” section of your user account.

What are the different subscription levels?

Anelove offers several subscription levels to cater to the various needs and preferences of our members. These levels include a basic subscription that provides access to the platform’s standard features, and a premium subscription that offers additional services.

Is the subscription automatically renewed?

Yes, for your convenience, Anelove subscriptions are automatically renewed. You can change this option at any time in your account settings if you prefer not to have automatic renewal.

What payment methods does Anelove accept?

Anelove accepts several payment methods, including credit cards (Visa, MasterCard, American Express), PayPal, and other electronic payments. All payments are secured to protect your financial information.

Support & Customer

How to contact customer service?

You can contact Anelove’s customer service by email, phone, WhatsApp, or through our online contact form. All details are available in the ‘Contact Us’ section of our website.

How does Anelove handle complaints?

Complaints are taken very seriously at Anelove. They are logged and handled by our customer service team, who strive to resolve issues quickly and fairly. We have procedures in place to ensure that each complaint is handled efficiently.

Is there a FAQ on the site to help with common issues?

Yes, Anelove has a comprehensive FAQ section that covers a variety of topics and frequently asked questions. This section is regularly updated to reflect the most relevant and helpful questions.

How can I submit a suggestion or improvement idea?

We welcome suggestions and improvement ideas from our users. You can submit them via our online contact form or directly by email to our customer service.

What should I do if I don't receive a response from customer service?

If you haven’t received a response within 48 hours, we encourage you to contact us again using an alternative method such as another email or a phone call. Also, make sure to check your spam or junk mail folder.

What are the customer service hours?

Our customer service is available 24/7 to answer all your questions and concerns, providing constant support to our users worldwide.

Is multilingual customer service offered?

Yes, our customer service is multilingual and available in several major languages to accommodate our international users, including English, French, Spanish, and other languages upon request.

What is the customer service satisfaction guarantee?

Anelove is committed to providing high-quality customer service. If you are not satisfied with the response or support received, we invite you to contact a customer service manager who will review your case to offer a satisfactory solution.

Can I meet a customer service representative in person?

For security and confidentiality reasons, we do not offer in-person meetings with customer service representatives. However, our team is always available online and by phone to meet your needs.

Is there a online community where I can talk with other members?

Currently, Anelove does not offer a public forum, but we are considering developing an online community where our members can interact in a secure and private environment.

Ethics & Responsibility

Does Anelove support charitable causes?

Anelove is committed to supporting charitable causes, particularly those that promote the improvement of interpersonal relationships and social well-being. We collaborate with local and international organizations to contribute to various social and humanitarian initiatives.

How does Anelove contribute to the local community?

Anelove actively participates in local community life by sponsoring events, supporting educational initiatives, and engaging in community development programs. We aim to have a positive impact on the communities where we operate.

Does Anelove have a code of conduct for its members?

Yes, Anelove has established a strict code of conduct for its members, outlining expected behaviors and rules to ensure a safe and respectful experience for everyone. This code is accessible to all members and must be accepted during registration.

Does Anelove organize awareness or educational events?

Anelove regularly organizes awareness and educational events on topics such as online dating safety, healthy relationships, and respect for differences. These events are open to members as well as the general public to promote better understanding and respectful interactions.

How does Anelove address issues of diversity and inclusion?

Anelove values diversity and inclusion by creating a welcoming environment for all members, regardless of their background, sexual orientation, or gender identity. We offer diversity training to our team and enforce strict policies against any form of discrimination.

Does Anelove have a code of conduct?

Anelove is committed to operational transparency by openly communicating about our practices, policies, and performance. We regularly publish reports on our website, maintain active dialogue with our users, and respond openly to information requests to ensure our community remains well-informed and confident in our services.

Are there any sustainability initiatives at Anelove?

Anelove is committed to reducing its ecological footprint through sustainability initiatives, such as using energy-efficient servers and supporting reforestation and conservation projects. We also integrate sustainable practices into our events and daily operations.

How does Anelove ensure that its practices are ethical?

Anelove strictly adheres to ethical principles in data management, privacy respect, and interactions on our platform. We conduct regular audits and enforce strict policies to ensure our operations meet the highest ethical standards.

What is Anelove's policy on corporate social responsibility?

Anelove’s corporate social responsibility policy focuses on three main pillars: business ethics, environmental protection, and community engagement. We strive to conduct our activities responsibly and contribute positively to society.

Are there policies in place to protect users against discrimination?

Yes, Anelove has implemented strict policies to protect users from discrimination. Any discriminatory behavior or harassment on our platform is strictly prohibited and results in immediate sanctions, including suspension or expulsion from the platform.