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WHAT IS PSD2?

 

PSD2 (Payment Services Directive 2) is a European regulation designed to make online payments safer. When you choose to make online payments by credit card, your bank may require you to confirm your identity using the 3D Secure authentication protocol.

 


 

WHAT ARE THE PAYMENT STEPS?

 

When ordering from Europe, you may be directed by your bank to a 3D Secure authentication page. There are several ways to authenticate online payments, and you might be prompted to confirm your identity via SMS, email, or TouchID. Once your payment is authenticated and your order is placed, you will be redirected to Anelove’s confirmation page. We will inform you by email as soon as your order has been confirmed.

 


 

HOW WILL MY BANK CONFIRM MY IDENTITY?

 

Please contact your bank to learn about their 3D Secure authentication process. Ensure they have your correct and updated contact details for contacting you via SMS or email if necessary.

 


 

WHAT SHOULD I DO IF I AM UNABLE TO PLACE AN ORDER?

 

If you are experiencing difficulties, please contact our Customer Service to place your order over the phone.

 


 

I HAVE MORE QUESTIONS RELATED TO PAYMENTS, WHO CAN I CONTACT?

 

Our Customer Service advisors will be pleased to answer all your questions.

 


 

WHAT CURRENCIES CAN I USE?

 

Your settlement currency is determined by your delivery country and will be displayed at the payment stage before finalizing your purchase. If your local currency is not available, your order will be processed in USD to ensure a competitive exchange rate.

 


 

WHEN WILL MY BANK ACCOUNT BE CHARGED?

 

If you pay by debit card or PayPal, Anelove charges the payment at the moment the order is placed on our site. If you pay by credit card, the total amount is usually charged when your order is ready to be shipped; however, your bank or card issuer may hold the order amount immediately.

 


 

WHAT PAYMENT METHODS ARE ACCEPTED?

 

  • Visa
  • Visa Electron
  • MasterCard
  • Maestro
  • American Express
  • Delta
  • Discover
  • Diners
  • JCB
  • JDpay
  • PayPal
  • Apple Pay
  • iDEAL (only available in the Netherlands)
  • Sofortbanking/Klarna Pay Now (only available in Germany, Austria, Switzerland, and Belgium)

For added security, all payments made on our site are subject to security checks at the time of purchase.

 


 

ARE MY PERSONAL DETAILS SECURE?

 

Your personal data remain private and confidential, and we only share them if you authorize us to do so or if the law requires it. For more detailed information, please refer to Anelove’s Privacy Policy.